We are responsible that the products will come in a proper state. We will send you new product or parts in case of damage during delivery or package loss.
We ship the items with reliable companies, all packages are insured.
Terms of delivery are as follows:
USA: 5-10 business days (UPS combined)
UK: 10-18 business days (Parcelforce / Royalmail)
Germany: 10-18 business days (DHL)
Worldwide: 10-25 business days
Order preparation: depending on the details of your order (color, options selected etc., we usually need 1-5 business days to prepare the order for shipping